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Frequently Asked Questions

Downloadable instruction manuals and step by step assembly videos are available for many of our products.

To access these, go to our Shop and find the respective product page. Then click on the “Additional information” tab.

Absolutely! Our products come with a 12-month warranty. We believe in the quality and durability of our products, but should any unexpected hiccup arise, rest assured that we have your back. Just think of our warranty as a superhero cape, ready to swoop in and save the day!

Structural Integrity: should any structural issues arise; the warranty we offer will ensure your item is repaired or replaced.

Material Quality*: should any issues with the materials used arise such as cracking or peeling, we will repair or replace your item.

Manufacturing Defects: in the unlikely event that any flaws or errors occur during the production process, affecting the performance or appearance of your product, repair or replace it.

* The warranty applies only to the original purchaser and does not cover: (a) stains or (b) wear and tear such as rust over time which is common with fire pits.

For warranty claims, fill out the form on this page. Please include your order number and issue description then leave the rest to us. We’re here to assist and make things right!

We value your satisfaction above all else. If you’re not completely thrilled with your purchase, no worries! You can enjoy a hassle-free return experience, absolutely free of charge. Simply return the item within 120 days of receiving it and let us ensure your happiness. Your delight is our top priority!

To return an item within 30 days of receipt, please go on Amazon and follow the steps below:

  1. Go to Your Orders to display your recent orders. To return a gift, go to Return a Gift.
  2. Choose the order and select Return or Replace Items.
  3. Select the item you want to return. Then select an option from the Reason for return
  4. Choose how to process your return.

If applicable, select to issue a refund or replacement.

  1. Select your preferred return method.
  2. Print your return label and return authorization.
  3. Add your return label (if applicable) and package your items for return.

Ready to turn your passion into profit? Join our affiliate program and unlock a world of exciting opportunities! Becoming an affiliate for DENKOE means joining a dynamic community of like-minded individuals, where you can earn generous commissions by simply sharing the products you love. Whether you’re a social media influencer, a content creator, or a dedicated fan, we’ve got you covered. Simply fill out the form on this page for more information.

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